We’re extremely sorry to hear that the Home Service you ordered didn’t meet your expectations. One of the best reasons to use Bixby to place orders for home services is our Satisfaction Guarantee: if you’re not happy with a service, we’ll do everything that we can to make it right.
For more information, contact our support team and we’ll work with the service provider to remedy the situation. We’re happy to issue refunds whenever appropriate.
You can reach our support team by emailing firstname.lastname@example.org or calling (212) 518-3568.