How does the payments feature work?

Once you connect your bank account for a particular building, residents will be able to use the Bixby app to make payments directly to your account (for rent, maintenance, etc.)

Payment fees on Bixby differ depending on how you pay.

• ACH payments (electronic payments directly from your bank account) incur a fee of .8% of the total transaction – up to a maximum of $5.
• Credit and debit card transactions incur a fee of 2.9% of the transaction total plus a flat $.30, paid by the Resident.

These fees are charged directly to Bixby from Stripe, our payment gateway, which we then pass on to the party making the payment. We’re constantly working with Stripe to reduce the fees that you incur. We suggest you use ACH payments whenever possible, as they are currently the cheapest payment method.

Credit/ debit card payments are instantaneous and will be reflected in your bank account within 2 days of being sent. ACH payments will take 5-7 business days to transfer to your account.